FAQ
Frequently Asked Questions
Family-run. FCA regulated. Based in Cradley Heath — here to answer your questions honestly.
Viewing & visiting
We're open Mon–Fri 9am–5pm and Saturday 9am–4pm. We recommend calling ahead on 0121 492 0785 to confirm the van is still available before making the journey. WhatsApp Max on 07977 471 101 — available 8am to 7:30pm.
Absolutely. Not sure it's worth the drive? Just ask — we'll film a full walkaround and send it straight over. No obligation whatsoever.
Yes — if you're travelling by train, we offer a free collection from Old Hill station, just a short drive from our site. Old Hill is served by trains from Birmingham New Street. Let us know in advance and we'll be there to meet you.
We don't currently offer delivery — collection is from our site in Cradley Heath. If you're travelling from a distance, give us a call — and don't forget the free train collection from Old Hill if you need it.
Part exchange
Yes, we consider part exchanges. Give us a call or send over the details of your vehicle and we'll give you an honest valuation.
For older or higher mileage vehicles, many customers get a better price through a specialist buyer rather than a traditional part exchange. Here's a route that works well:
Don't part exchange — use We Buy Any Car instead
1. Get an online estimate. Enter your reg at webuyanycar.com — ballpark only, but a good starting point.
2. Confirm at a local branch. Get a real confirmed offer — there are branches everywhere.
3. Go and view vans — no rush. Your confirmed offer is typically held for around 7 days.
4. Drop your van at any branch nationwide. Same day payment for a small £25 fee.
The nearest We Buy Any Car branch is Halesowen, just 2 miles from us. Come view the van first — if you decide to buy, drop your vehicle at Halesowen the same day and we'll collect you from the branch.
Van sourcing & fleet
Possibly — it depends on whether it's the type of van we'd normally stock. We don't want to be left with something that doesn't fit our market, so it's not always possible. We typically do this for returning customers. Call us and we'll be honest about whether we can help.
Yes — for customers who've bought 3 or more vans from us, we offer a fleet sourcing service where we locate vans on your behalf for a fixed fee of £1,000 + VAT per van. Warranty and preparation can be added on top. Call Max on 07977 471 101.
Finance
Yes, finance is available on all standard vans. We're linked into Car Finance 247's system, which connects to a panel of lenders — you only enter your details once. Monthly prices are shown on every listing.
Yes. We work with specialist lenders who understand real world situations, including customers with previous credit issues. The best thing to do is apply — we'll tell you honestly what's available.
On commercial vehicles, the typical deposit is the VAT amount. In some cases it may be possible to go lower, but that needs to be confirmed with the lender. Call us and we'll talk you through it.
Yes. Midland Cars Online Limited is authorised and regulated by the Financial Conduct Authority (FRN: 663 672). We act as a credit broker, not a lender.
Warranty
Generally yes — most vans come with a warranty included as standard. The specific type and terms are agreed at the point of sale, and we always make sure you know exactly what you're getting before you commit.
We offer 3 levels:
- Back to base — parts and labour at our premises.
- External provider — a national warranty through a third party. Repairs can often be authorised at a local garage.
- Parts only — we supply approved parts at our cost. Labour and diagnostics are the customer's responsibility.
It can. Where a price reduction is agreed, the warranty terms may be adjusted — for example, an excess per claim may apply, or coverage may move from national to back to base. We always confirm this in writing before you commit.
Call us on 0121 492 0785 before arranging any repair — prior authorisation is required under all warranty types.
Van security & Lock4Vans
Fittings are carried out by Van Locks Birmingham, based on site at Gawne Business Park — an approved Lock4Vans fitting centre with over 10 years' experience. More at vanlocksbirmingham.co.uk.
The full Lock4Vans range — deadlocks, hook locks and slam locks for sliding doors, barn doors and cab doors. Commonly fitted on: Ford Transit, Transit Custom, Vauxhall Vivaro, Citroën Dispatch, Peugeot Expert, Vauxhall Combo and Peugeot Partner.
Yes — Van Locks Birmingham fit locks on any compatible van. Contact them at vanlocksbirmingham.co.uk or call 07921 464 505.
About Midland Cars Online
Gawne Business Park, 289 Gawne Lane, Cradley Heath, West Midlands, B64 5QY — approximately 8 miles from Birmingham city centre.
Mon–Fri: 9am–5pm |
Saturday: 9am–4pm |
Sunday: Closed
WhatsApp available 8am–7:30pm on 07977 471 101.
WhatsApp available 8am–7:30pm on 07977 471 101.
Most are — we tend to stock 4 to 5 year old vehicles, which are generally ULEZ compliant. Always confirm on the individual listing before purchase.
Over 25 years — family run throughout. Not a franchise, not a corporate group. A business built on reputation, one customer at a time.
Still got a question not answered here?
Call or WhatsApp Max on 07977 471 101 — we're always happy to help.