Buy With Confidence — Warranty Included
If something goes wrong, you're not on your own. Pick up the phone and we'll sort it out.
Warranty at a glance
✓ Included as standard
✓ 3 months as standard, 6 or 12 months available
✓ 1,000 miles per month allowance
✓ Known faults disclosed and allowed for in the price
✓ Confirmed in writing before you buy
Buying a used van is a big decision, especially when it's how you earn your living. That's why nearly every van we sell comes with a standard warranty included in the price — so if something goes wrong in the early months, you have someone to call.
Every van is collected by us personally and driven back — that journey is our road test — then prepared on site before it's sold. Anything we know about, we tell you upfront. If a van is ever sold without warranty, we'll tell you before you commit.
What It Means for You
A real person to call
A family business at Gawne Lane. Call us and speak to the people who sold you the van.
Everything in writing
Your cover is written on your invoice before you buy, so there are no surprises.
Fair and straightforward
If something was overlooked and a part was already heavily worn, talk to us and we'll put it right.
How Long Does It Last?
Our standard warranty is 3 months, and 6 or 12 months can be arranged. Cover includes 1,000 miles per month and ends at the time limit or the mileage limit, whichever comes first. For example, a 3 month warranty covers 3,000 miles from the mileage at sale.
Your Cover Options
Back to base
We cover parts and labour, with the repair carried out at our premises in Cradley Heath.
External provider
A third-party warranty policy. You claim through the provider, and repairs can often be done at a local garage with their approval.
Parts only
We supply the approved parts. Labour and diagnostics are the customer's responsibility.
Which option applies is agreed with you before you buy and written on your invoice.
Known Faults Are Disclosed Upfront
If we know about a fault with a van, we'll tell you before you buy. If you're happy to go ahead, we'll make an allowance for it in the price and note it on your invoice. Because it has been agreed and allowed for, that fault isn't then claimed under the warranty.
If Something Goes Wrong
Call us before any repair on 0121 492 0785 (or your provider, for an external policy). Repairs carried out without prior authorisation are not covered.
We check the fault (or your provider does) and authorise the repair.
The repair goes ahead. For back to base cover, getting the van to us is your responsibility.
What Isn't Covered?
Normal wear and tear, consumables and damage caused by misuse aren't covered. That said, if something was overlooked and a part was already heavily worn when you bought the van, talk to us and we'll put it right.
Does Negotiating A Discount Affect The Warranty?
It can. If we agree a lower price, it may come with an excess per claim or a different type of cover. We'll always agree this with you and write it on your invoice first.
Your Statutory Rights
Our warranty is in addition to your rights under the Consumer Rights Act 2015. It doesn't replace them.
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