Author Archive: Max Worton

Company No:    7647859 FRN No:  663 672

We are trading as a credit broker and not a lender, and are authorised and regulated by the Financial Conduct Authority. We can introduce you to a limited number of lenders while providing details of finance products available. We will not charge you a fee for an introduction but may receive a commission from the lender. Lender’s commissions may vary and the commission received does not influence the interest you will pay. For questions about commission please speak to us

Midland Cars Online Ltd,

Gawne Business Park, 

289 Gawne Lane, 

Cradley Heath, 

West Midlands, 

B64 5QY 

Representative finance examples are for illustrative purposes only. Finance is subject to status and credit acceptance. Terms and conditions apply. Available to 18s and over and UK residents only. Guarantees and/or indemnities may be required. Excess mileage and damage charges may apply when vehicles are returned 

The purpose of this policy is to ensure that the operations of Midland Cars Online Ltd do not have any negative impact upon vulnerable customers.

For the purposes of this policy vulnerable customers are considered as individuals whose ability or circumstances require us to take extra precautions in the way that we conduct business and provide our services to ensure that they are not disadvantaged in any way.

What is a vulnerable customer?

The Financial Conduct Authority (FCA) defines a vulnerable customer as “someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care.”

The FCA expects firms like ourselves to treat customers fairly when we are dealing with people with vulnerable circumstances.

Identifying a vulnerable customer

Our staff are trained to identify vulnerable customers so we can take extra steps to assist outside of our standard procedures. However, it is not [...]

The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services. Firms are required by the FCA to provide status disclosure documents to consumers who are considering buying certain financial products. It is therefore important that you read this document. It explains the service you are being offered in relation to finance and insurance. Please use this information to decide if our services are right for you.

Whose Products Do We Offer?

Should you require finance to assist with the purchase of a vehicle, we can introduce you to a limited number of lenders we work with, who offer a range of finance products. If you request it, we can provide a list of lenders we work with.

Which Services Will We Provide You With?

We are a credit broker and not a lender.

We will explain the finance products available to you from the lenders we work with and advise you on suitability of [...]

Complaints Procedure

Our aim is to provide you with an excellent customer service. 

WHAT IS A COMPLAINT

As per Financial Conduct Authority the definition of a complaint as any expression of dissatisfaction, whether oral or written and whether justified or not.

IF YOU HAVE A COMPLAINT

If you wish to make a complaint, please contact us via the telephone or writing to us at Midland Cars Online Ltd, Gawne Business Park, 289 Gawne Lane, Cradley Heath, West Midlands, B64 5QY or by emailing sales@midlandcarsonline.co.uk. We will send you a letter acknowledging receipt of your complaint within 7 days of us receiving the complaint.

Your complaint will be taken seriously, and we will make every effort to resolve the problem straight away.

UPON RECEIPT OF A COMPLAINT:

We will date stamp it and log it on our Complaint Management System. 

Assess if the complaint is for us or a third party, e.g. finance provider. 

WHAT HAPPENS [...]

EURO 6 ENGINE, ULEZ COMPLIANT ++ APPLE CAR PLAY / ANDRIOD AUTO OPTION ++ NEW SHAPE INSIGNIA ++ BIG SPEC : FRONT & REAR PARKING SENSORS, DAB RADIO, BLUETOOTH WITH BLUETOOTH STREAMING, CRUISE CONTROL AND MORE ++ LOOKS AND DRIVES WELL, WITH A RECENT MOT ++ 1 OWNER FROM NEW ++ GREAT FUEL ECONOMY AT 57 MPG COMBINED ++ COMES WITH A COMPREHENSIVE WARRANTY ++, 5 seats, Silver, 1 owner, 12V Electrical Accessory Socket, 17in Steel Wheels – Bi-Colour Structure, 60-40 Split-Folding Rear Seat Back, ABS – Anti-Lock Braking System, Active Bonnet – Headlight – Wiper Structure, Adaptive Brake Lights, Air Conditioning, Airbag – Drivers, Airbags – Deactivation Switch For Front Passengers and Side Impact, Airbags – Front Passenger, Ambient Red LED Facia-Centre Console Downlighter, Anti-Submarining Ramps in Front Seats, Automatic Lighting Control, Black Door Panels with Black Atlantis Cloth Inserts, Black Facia, Body-Colour Door Handles, Body-colour Door Mirrors, Burst-Proof Door Locks and Anti-Jam Door [...]

EURO 6 ULEZ COMPLIANT ++ RENAULT SERVICE HISTORY ++ LOOKS AND DRIVES WELL + DIRECT FROM LEASING COMPANY ++ COMPREHENSIVE WARRANTY inc PARTS AND LABOUR COSTS ++ EXTERNAL CONDITION – GOOD ++ INTERNAL CONDITION – LIGHT COMMERCIAL USE, REAR AREA – LIGHT COMMERCIAL USE ++ SECURE NOW FOR £99 – FULLY REFUNDABLE ON VIEWING, 3 seats, White, 1 owner, Alarm, Anchorage Points x16, Bulkhead – Full Steel, DAB Radio with Bluetooth – USB Socket and 2x15W Speakers, Door Mirrors – Heated with Electric Adjustment and External Temperature Sensor, ESC – Electronic Stability Control with HSA – Hill Start Assist and Grip Xtend, Left Side Loading Door – Unglazed, NO MediaNav or Renault R-Link 7in Touch Screen Satellite Navigation, Rear Doors – 180 Degree Solid, Roof Bars Fixings, Seatbelts – 3 Point Height-adjustable Seatbelts with Pretensioners and Load Limiters, ** GREAT FINANCE RATES ** EXTENDABLE WARRANTIES, up to 2 years ** ESTABLISHED GARAGE **

STYLISH TIGUAN FINISHED IN DEEP BLACK PEARL ++ FANTASTIC SUV with 150 BHP AND ECONOMICAL TO RUN ++ GREAT SPEC : ALLOY WHEELS 19″ ‘VICTORIA’, APPLE CARPLAY AND ANDROID AUTO, ON SCREEN DAB STEREO, REAR TINTED WINDOWS, REAR PICNIC TABLES, CLIMATE CONTROL, STEERING WHEEL – MULTIFUNCTION LEATHER TRIMMED, DISCOVER NAVIGATION SYSTEM WITH 8.0 COLOUR TOUCH SCREEN, USB INTERFACE, MATCH PACK, PARK ASSIST WITH REAR-VIEW CAMERA & FRONT & REAR SENSORS, TECHNOLOGY PACK, COMPOSITION MEDIA INFOTAINMENT SYSTEM ++ COMES WITH A COMPREHENSIVE WARRANTY + 1 OWNER FROM NEW ++ £200 RESERVATION TO SECURE, 5 seats, Black, 1 owner, 18 Degree Angle of Approach, 19in Alloy Wheels – Victoria, Active Bonnet, Adaptive Cruise Control, Alarm with Interior Protection with Deactivation via Infotainment System, Automatic Dimming Rear View Mirror, Black Grained Lower Door Protectors with Chrome Insert, Body Coloured Bumpers and Door Handles, Car-Net App Connect, Car-Net Guide and Inform – 3 Year Subscription, Chrome Side Window Surrounds, [...]

POWERFUL 1.5 TSi EURO 6 ENGINE ++ DESIRABLE PETROL MODEL, FINE FOR BOTH SHORT AND LONG RUNS, UNLIKE THE DIESELS ++ FULLY LOADED DYNAMIC SE MODEL: APPLE CARPLAY & ANDROID AUTO, SAT NAV, DARK TINTED REAR WINDOWS, PARK ASSISTANCE PACK – FRONT & REAR SENSORS WITH VISUAL DISPLAY, 17” ALLOYS, DAB STEREO, CRUISE CONTROL, BLUETOOTH WITH BLUETOOTH STREAMING, AIR CONDITIONING, ELECTRIC WINDOWS, START STOP SYSTEM ++ NEW SHAPE LEON WITH STYLISH LOOKS AND FEATURES ++ JUST 1 OWNER FROM NEW ++ DRIVES FANTASTIC AND STILL ECONOMICAL DOING AN AMAZING 67 MPG on MOTORWAY AND 56 MPG COMBINED ++ CRUISE CONTROL ++ COMES WITH A COMPREHENSIVE WARRANTY ++ ANOTHER QUALITY PRODUCT FROM SEAT, A VOLKSWAGEN GROUP COMPANY. GREAT VALUE ESTATE, SUITED TO PEOPLE WHO WANT GREAT ECONOMY, STYLE AND RELIABILITY AT A SENSIBLE PRICE ++ We specialise in 2019, 2020 and 2021 models inc with Sat Nav, Pan Roof and Leather etc., 5 seats, Black, 1 [...]

FANTASTIC LARGE SUV AND ECONOMICAL TO RUN ++MASSIVE SPEC : SAT NAV, ON SCREEN PARKING PILOT WITH FRONT AND REAR SENSORS, DAB STEREO, APPLE CAR PLAY AND ANDROID AUTO, AIR CON, CLIMATE CONTROL, TOUCHSCREEN ENTERTAINMENT SYSTEM, LED SIDE LIGHTS ++ COMES WITH A COMPREHENSIVE WARRANTY + 1 OWNER FROM NEW ++ £200 RESERVATION TO SECURE , Blue, 1 owner, ** GREAT FINANCE RATES ** EXTENDABLE WARRANTIES, up to 2 years **, 5 seats, Black, 1 owner, 18in Alloy Wheels – Performance, Active Front Head Restraints, Alarm – Perimeter and Interior Monitoring, Ambient Spot Lighting and Front Footwell Illumination, Armrest with Air Outlet in Rear, Automatic Headlight Adjustment, Comfort Suspension, Cruise Control, Driver and Passenger Sunvisor with Card Holder for Driver, Driver and Passenger Sunvisor with Covered and Illuminated Mirrors, Dual Zone Climate Control, Electric Parking Brake Including Autohold Function, Electrically Adjustable Folding and Heated Door Mirrors, Electronic Differential Lock System – XDS, Electronic Stability Control [...]